1 Information We Collect

We collect different types of information to provide you with our financial scenario modeling services. Some of this comes directly from you, while other data gets generated automatically when you use our platform.

Personal Information You Provide

• Your name, email address, and phone number when you create an account
• Company details if you're registering a business account
• Financial data you input into our modeling tools
• Payment information when you subscribe to premium features
• Communications you send us through contact forms or support channels

Automatically Collected Data

Our systems automatically log certain information about how you interact with our platform. This includes your IP address, browser type, device information, and pages you visit. We use cookies and similar technologies to remember your preferences and improve your experience.

2 How We Use Your Information

Your data helps us run and improve mindfluxe. We're transparent about what we do with it.

• Provide access to our scenario modeling platform and process your financial calculations
• Send you account updates, security alerts, and service notifications
• Process payments and maintain billing records
• Respond to your questions and provide customer support
• Improve our platform based on usage patterns and feedback
• Detect and prevent fraudulent activity or security threats
• Comply with legal obligations under Malaysian law

3 Data Storage and Security

Your information is stored on secure servers located in Malaysia and Singapore. We use industry-standard encryption both during transmission and at rest. Our team follows strict security protocols, and access to your data is limited to authorized personnel only.

Security Measures We Implement

• 256-bit SSL encryption for all data transfers
• Regular security audits and vulnerability assessments
• Multi-factor authentication for account access
• Encrypted database storage with restricted access controls
• Automated backup systems with secure off-site storage
• Employee training on data protection best practices

Despite our precautions, no system is completely bulletproof. If we detect a data breach that affects your information, we'll notify you within 72 hours as required by Malaysian law.

4 Data Retention

We keep your personal information for as long as you maintain an active account. If you close your account, we'll delete most of your data within 90 days. Some information may be retained longer to comply with legal requirements or resolve disputes.

5 Sharing Your Information

We only share your data in specific circumstances, and we're careful about who gets access.

Service Providers

We work with trusted third-party companies that help us run our platform. This includes payment processors, cloud hosting providers, and email service providers. These partners are contractually bound to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by Malaysian law, court order, or government request. This could happen in cases involving fraud investigation, regulatory compliance, or legal proceedings. We'll notify you when legally permitted to do so.

Business Transfers

If mindfluxe is acquired or merged with another company, your information may be transferred to the new owner. We'll notify you before this happens and explain any changes to how your data is handled.

6 Your Rights Under Malaysian Law

The Personal Data Protection Act 2010 gives you specific rights regarding your personal information. Here's what you can do:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to fix inaccurate or incomplete information
• Withdrawal: Withdraw consent for data processing at any time
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner

7 Cookies and Tracking

We use cookies to make our platform work properly and improve your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential cookies: Required for login and basic platform functionality
• Preference cookies: Remember your settings and language choices
• Analytics cookies: Help us understand usage patterns and improve our service
• Security cookies: Detect suspicious activity and protect your account

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our platform works for you.

8 International Data Transfers

While we primarily store data in Malaysia and Singapore, some of our service providers operate in other countries. When we transfer your information internationally, we ensure it's protected through appropriate safeguards like standard contractual clauses and data processing agreements.

Countries we may transfer data to include Singapore, Australia, and the United States. We only work with providers who meet strict data protection standards comparable to Malaysian requirements.

9 Children's Privacy

Our platform is designed for adults and businesses. We don't knowingly collect information from anyone under 18 years old. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.

10 Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform. The "Last Updated" date at the top shows when the most recent changes took effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our platform after changes indicates your acceptance of the updated policy.